Frequently Asked Questions

Everything you need to know about your journey to radiance.

What is the typical shipping timeframe for my order?

Orders at World of Asaya are processed within 24-48 hours. Standard domestic shipping typically takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.

Are World of Asaya products suitable for sensitive skin?

Yes, our formulations prioritize gentle, high-quality ingredients. However, as everyone's skin is unique, we recommend performing a patch test on a small area or consulting with a dermatologist before full application.

What is your return and exchange policy?

We offer a 30-day return policy for unopened and unused products in their original packaging. If you receive a damaged or incorrect item, please contact our support team within 48 hours for a replacement.

Are your beauty products cruelty-free and vegan?

World of Asaya is committed to ethical beauty. All our products are 100% cruelty-free and we offer a wide range of vegan-friendly options clearly labeled on each product page.

How can I track my package once it has shipped?

Once your order is dispatched, you will receive an email notification containing a tracking number and a link to our carrier's website to monitor your delivery in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay to ensure a secure and seamless checkout experience.